Shipping & Exchange Policy

Shipping Policy
All orders originate from from Boca Raton, Florida. To ensure timely delivery the company ships most orders via UPS Ground Saver with Tracking. On each product page we post the amount we have in stock OR the lead time for us to manufacture and ship. Products not in stock will show a lead time of 2-4 weeks for us to manufacture and ship. Once your order does ship tracking is emailed to you. Another email is sent when it is out for delivery and a final email is sent once it is delivered.  

Shipment Processing Times
USA: All orders received by 12pm EST daily Monday through Friday for in stock items will ship the same day. Products we must manufacture will ship in 2-4 weeks. From time to time we will take longer than 4 weeks due to the challenges of running an American factory. We compensate orders that are beyond 4 weeks with a FREE item.

NATIONWIDE SHIPPING
All orders ship with UPS or USPS tracking. You must be 18 to buy and not a convicted felon. There is no background check and no holding period. Only two States have special requirements regarding who can buy and shipping: Connecticut and New York.  If you live in the State of New York you must have current identification in accordance with the eligible professions located at https://dos.ny.gov/body-armor. If you live in the State of Connecticut you must have an identification in accordance with the eligible professions located at https://www.cga.ct.gov/2009/rpt/2009-R-0401.htm. Please send your order # and ID to sales@nationalbodyarmor.com or your order will NOT be released for shipping. We do not facilitate in person buying for civilians in Connecticut.  Bulk orders are shipped via Estes Express. 

OUTSIDE OF NORTH AMERICA:
We utilize a Freight Broker to identify the lowest priced options with the best delivery schedules. Our team can also work with your freight forwarder.

Shipping Rates
USA: Orders over $200 will be shipped FREE of charge via UPS Ground Saver with Tracking sent to your email at the time of shipment. Orders under $200 cost $14.95 for UPS Ground Saver Shipping with Tracking. 

DISCOUNT CODE POLICY
ALL DISCOUNT CODES MUST BE APPLIED AT TIME OF SALE. 

USA Delivery Estimates

Shipment methods Estimated delivery times
UPS Ground Saver 1-3 business days Southeast USA
UPS Ground Saver 3-5 business days nationwide

Shipment to P.O. Boxes or APO/FPO addresses
National Body Armor ships to addresses within the U.S., U.S. territories, and in most cases APO/FPO/DPO addresses. For PO Boxes and APO/FPO/DPO addresses, National Body Armor  uses USPS to deliver.

Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order is being prepared to be shipped containing your tracking number(s). The tracking number should be active within 48 hours of receipt of the email. A follow up email is sent when the package is out for delivery and when the package is delivered. 

Partial Shipments
We do partial shipments as the items become available if it makes sense based on the products purchased. 

Lost / Stolen or Damaged Orders
Please see the shipping insurance disclaimer at checkout.  

Automatic Upgrades
At the time of fulfillment we reserve the right to upgrade your soft armor at no cost to you. For example, if you order Light and we have only Lighter and Lightest in stock we will ship you one of those. We will never downgrade you from Lightest to Lighter or Light for example. 

Discontinued Products
As of December 1st 2022 we have discontinued the following vests: All American, Patriot, and Uniform along with ballistic packages SLHIIIA, SLSIIIA and SLXIIIA.

Fraudulent, Criminal, or Red Flag Behavior
If you commit fraudulent, criminal or red flag behavior during the sales process we *WILL* report your information to authorities, your employer and others. All incidents will be addressed by our loss prevention team.

10-Day Fit Guarantee
If not satisfied with your purchase within 10 days of receiving the product you may obtain an RMA (Return Merchandise Authorization) from our Returns Portal link found on the bottom of our home page to exchange for the correct size, another item or store credit. All returns must be in new unworn condition. We do not accept returns on products that have been used and or damaged after delivery. We inspect all returns and if there is any sign of wear or tear we will not accept the item and it will be returned at your expense. Only one exchange per order is allowed.  Please be advised if you exchange for a different size or different item the lead time for manufacturing on the new item applies. This policy excludes clearance items-these products are sold as a final sale with no exchanges.

Defects / Errors on Our Side
In the case of a product defect or human error in the fulfillment process, the customer must submit a photo and claim via our Returns Portal within 10 days of receiving the item. Once approved we will provide a shipping label and replace or issue a store credit for equal value.