Shipping & Exchange Policy

Shipping Information All orders are processed and shipped from Boca Raton, Florida. We use UPS Ground Saver/UPS Ground/UPS Overnight Shipping with Tracking to ensure timely delivery. Each product page displays either the number of items in stock or the lead time required for manufacturing and shipping. Products that are not in stock will show a lead time of 2-4 weeks for manufacturing and shipment. Once your order ships, you will receive a tracking email. Additional notifications are sent when the package is out for delivery and once it has been delivered.

Shipment Processing Times

  • USA: Orders for in-stock items placed by 12 pm EST Monday through Friday will ship the same day. Manufactured-to-order products will ship in 2-4 weeks. In some instances, delays beyond 4 weeks may occur due to challenges of running an American factory, and as a goodwill gesture, we offer a free item for orders exceeding this timeframe.

Nationwide Shipping  You must be at least 18 years old to purchase and not a convicted felon. There is no background check or holding period. Special state requirements apply for:

International Shipping For orders outside of North America, we use a Freight Broker to find the best pricing and schedules. We can also coordinate with your chosen freight forwarder.

Shipping Rates

  • USA: All orders ship for a base rate of $9.95 via UPS Ground Saver

Discount Code Policy All discount codes must be applied at the time of purchase. 

USA Delivery Estimates

  • UPS Ground Saver: 1-3 business days for Southeast USA, 3-5 business days nationwide.

P.O. Boxes or APO/FPO Addresses We ship to U.S. addresses, including U.S. territories and APO/FPO/DPO addresses. Shipments to P.O. Boxes and APO/FPO/DPO addresses will use USPS.

Shipment Confirmation & Tracking You will receive an order confirmation at the time of sale followed by a shipment confirmation email with tracking information when your order is being prepared for shipping. The tracking number will be active within 48 hours. Additional emails will be sent when your package is out for delivery and after it has been delivered.

Partial Shipments We offer partial shipments as items become available, depending on the product mix in your order.

Lost, Stolen, or Damaged Orders Please refer to the shipping insurance disclaimer at checkout.

Automatic Soft Armor Upgrades If we only have a higher tier of armor available, we will upgrade your soft armor order at no additional cost. For example, if you order "Light" and we only have "Lighter" or "Lightest" in stock, we will ship the higher-tier option at no extra charge. We will never downgrade your order.

Discontinued Products As of December 1st, 2022, we have discontinued the following vests: All American, Patriot, and Uniform. Ballistic packages SLHIIIA, SLSIIIA, and SLXIIIA are also discontinued.

Fraudulent, Criminal, or Red Flag Behavior Fraudulent or criminal activity will be reported to authorities, your employer, and other relevant parties. Our loss prevention team will address all incidents.

10-Day Fit Guarantee If you are not satisfied with your purchase within 10 days of receiving it, you can request an RMA (Return Merchandise Authorization) through our Returns Portal, available via the link at the bottom of our homepage. You may exchange the product for a different size, another item, or store credit. Items must be returned in new, unworn condition. We do not accept returns of used or damaged items. If any signs of wear or damage are detected, the item will be returned at your expense. Only one exchange per order is allowed. If you exchange for a different size or product, standard manufacturing lead times apply. Clearance items are final sale and not eligible for exchanges.

Defects / Errors In the event of a product defect or human error during fulfillment, you must submit a claim through our Returns Portal within 10 days, including a photo of the issue. Once approved, we will provide a shipping label and issue a replacement or store credit of equal value.